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Course Database

This online curriculum database lists all of the courses that are currently being offered college’s programs of study. To navigate the course catalog database, please enter the search criteria on the right hand side.

Note: Some course description information may change because of revisions by the Academic Affairs Department.

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CSE213 - PC Support
This course addresses and recommends strategies for working in a help desk or technology support position. Topics will include hierarchical standards for problem resolution, customer service, timeliness, performance metrics, and managing the troubleshooting process. Practical exercises, including role playing, will assist the student in developing real-world skills.

Pre-Reqs: None
Co-Reqs: N/A

Credit Hours: 3 Lecture Hours: 2 Lab Hours: 2