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Course Database

This online curriculum database lists all of the courses that are currently being offered college’s programs of study. To navigate the course catalog database, please enter the search criteria below.

Note: Some course description information may change because of revisions by the Academic Affairs Department.

CSE213 - PC Support

This course addresses and recommends strategies for working in a help desk or technology support position. Topics will include hierarchical standards for problem resolution, customer service, timeliness, performance metrics, and managing the troubleshooting process. Practical exercises, including role playing, will assist the student in developing real-world skills.

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    PC Support

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  • Credit Hours: 3

    Lab Hours: 2

    Lecture Hours: 2