This course focuses on the importance of managing customer service when working with clients who are often battling severe health issues. Employees at dispensaries (often called budtenders) must be able to not only explain the product, but they must also be able to explain how the different strains can assist different health considerations as well as any potential interactions. Additionally, managing a retail establishment is made more complicated, especially with banking issues, because cannabis products are illegal on the federal level.
Credit Hours: Lecture – 3, Lab – 0, Credits – 3