As operations management encompasses the core processes that enable delivery of an organization’s services and products, their effective management that meets or exceeds customers’ and other stakeholders’ expectations is desired. Learners explore the salient aspects of operations management related to process analysis, product and service delivery design, work measurement, reliability, and quality. Operations strategies within the context of domestic and global environments are examined. Credit Hours: Lecture-3, Lab-0, Credits-3 Prerequisite(s): BUS234